Clear terms, before you pay anything.

We are Hilal Stays & Experiences, on Morocco’s Atlantic coast: two guesthouses, Moonlight in Taghazout and Blue Whale in Tamraght, and the surf lessons, yoga, trips and transfers we arrange for our guests. You can reach us at contact@hilalstays.com, on WhatsApp or by phone on +212 661 847 072, and through our contact page.

These terms apply to every stay, plan and activity booked with us, including “activities only” for guests who stay elsewhere. Together with your written quote and our confirmation, they are the agreement between you and us. The version that applies to your booking is the one on this page on the day you pay your deposit.

Cars are rented by Hilal Luxury Cars, our rental company in Agadir, under its own rental contract, signed when the car is delivered.

1. You send your plan, from the builder or a plan’s page, or simply your dates and what you have in mind.
2. We confirm the house, the lessons, the trips and the car for your dates, and send you the final quote in writing.
3. You pay the deposit, 30% of the quote, by bank transfer. Your dates are held once the deposit reaches us; until then, they are not reserved.
4. We confirm in writing, on WhatsApp or by email, with the address, the check-in time and a phone number that answers.

The person who books must be 18 or over, and books for the whole group. By paying the deposit, you accept these terms and your quote: please read them first, and ask us about anything that is not clear.

• Prices are in Moroccan dirhams (MAD). The euros and pounds shown on the site are approximate, at rates we set by hand: the price is the one in dirhams in your quote.
• Your quote covers everything in your plan: no booking fees, nothing added at the door. A room includes breakfast every morning, bed linen and towels, Wi-Fi, and the use of the kitchen and the terraces.
• 6 travellers or more get 10% off the whole plan.
• A stay is 4 nights at least, and a plan at least the nights it includes. “Activities only”, for guests who stay elsewhere, has no minimum.
• The prices on the site may change; the price in your written quote stays the price of your booking.

• The deposit: 30% of the quote, by bank transfer once we have confirmed. We send you our bank details with the quote.
• The rest: at the house, in cash or by bank transfer.
• Activities only: a 30% deposit holds your day, and the rest is paid on the day.
• Nothing is paid on the website, and we never ask for a card number.
• Any fee your own bank charges for a transfer is yours.

Tell us as early as you can. We move your dates whenever the house allows, and the deposit moves with you. You can add or remove nights, lessons and trips: the price follows the change. Someone else can take your place: send us their name.

• Up to 14 days before arrival, cancellation is free: we refund your whole deposit within 15 days, by bank transfer. Your plan in the builder shows the exact last day for your dates.
• Closer to arrival, the deposit is not refunded, but it is not lost: we move your dates whenever the house allows, and the deposit moves with you.
• Nothing more is owed for a cancelled stay: the rest is only paid at the house.
• If you do not come and do not tell us, the deposit is kept. Write to us, even at the last minute: a message lets us move your dates.
• Leaving early: the nights, lessons and trips you do not use are not refunded.

For activities only, these periods count from the day of the activity.

If we ever cannot welcome you as booked, we tell you at once and you choose: a stay of the same standard, at the other house or nearby; new dates; or the full refund of everything you have paid, within 15 days.

The ocean sets the pace. Lessons, trips and rides depend on the swell, the tide, the wind and the weather, and our team chooses the time and the spot that suit your level. When the conditions are not right, we move the activity to another time or day of your stay, or offer you another one.

• If an activity you booked cannot take place at all during your stay, we refund it, or keep its value for your next stay if you prefer.
• A lesson given in small or messy waves is a lesson given: the ocean cannot be booked.
• An activity you decide to skip is not refunded.
• The Agadir and Souk El Had tour runs on Saturdays and Sundays.

The activities are run by the instructors, teachers, guides and drivers we work with. We arrange them, and we remain responsible to you for them.

• To surf, you need to be able to swim. Before a session, tell your instructor about any health condition, injury or pregnancy that matters for the activity, and follow their instructions: they may change or stop a session for your safety.
• Take part within your own limits: the activities can be tiring, and the ocean is the ocean.
• Children join with a parent or an adult responsible for them, and guests under 18 stay with one.
• The ages, as in the builder: a surf school day from 6, a private surf lesson from 5, board and wetsuit hire from 10, yoga from 6, a massage from 16. On the quad, drivers are 16 or over, and younger children ride with an adult.

We strongly advise travel insurance that covers medical costs and repatriation, the activities you plan (surfing, the quad) and cancellation. It is not included in our prices.

• Arrival and departure: check-in from 14:00, check-out by 11:00, breakfast from 8:00. Tell us when you arrive, so that someone meets you at the door.
• Your passport or identity card: please have it ready at check-in. Moroccan law requires us to declare every guest.
• Guests and visitors: only the guests declared at check-in sleep at the house. Friends are welcome to visit during the day: tell us first.
• Quiet: the houses are homes in a village. Please keep the evenings calm, and the house quiet from 23:00 to 8:00.
• Smoking: on the terraces, never inside.
• The village: Taghazout and Tamraght are traditional villages. Dress modestly away from the beach, be discreet with alcohol, and keep things especially calm during Ramadan.
• Animals: ask us before bringing one.
• Damage: anything broken beyond ordinary wear is charged at the cost of the repair.
• Your belongings: keep your valuables with you. We cannot answer for belongings lost or stolen, unless it happens through our fault.
• Respect: if a guest puts others at risk or seriously disturbs the house, we may end the stay after a warning, and the nights not used are then not refunded.

• Airport transfers are priced per car of up to four, each way. We wait at arrivals whatever time you land: send us your flight number, and tell us if it changes.
• Cars are rented by Hilal Luxury Cars under its own rental contract, signed at delivery: bring your driving licence and your passport. Insurance is included, with no deposit under the full-coverage option. See the cars.

We answer for the stay and for the activities and transfers we arrange, including those run by our partners. Nothing in these terms limits our responsibility for death or injury caused by our fault or our partners’, or any responsibility that the law does not allow to be limited.

We are not responsible for what no one could foresee or prevent and is not our fault, nor for harm caused by a guest’s own actions or by not following safety instructions.

If an event that no one can control, such as a storm, an earthquake, an epidemic, a closed border or an official order, prevents your stay or part of it, you choose: new dates, or the refund of what you paid for what cannot be provided, within 15 days. We also give you the papers your insurer may ask for.

We only publish a photo in which you can be recognised, or your review, with your permission. How we use your personal data is explained in our privacy policy.

If something is not right, tell us on the spot: most things are put right the same day. You can also write to contact@hilalstays.com, during your stay or within 28 days after it. We confirm that we have your message within 7 days and answer in full within 28 days, in English or in French.

These terms are governed by Moroccan law, including Law 31-08 on consumer protection. If a disagreement cannot be settled between us, it goes to the competent courts of Agadir. Nothing in these terms takes away the rights the law gives you as a consumer.